Privacy Policy

How we collect, use, and protect your information.

Effective Date: May 13, 2026
Last Updated: May 13, 2026

Salco Tool Supply (“Salco,” “we,” “us,” or “our”) operates the website at salcotoolsupply.com. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

We take your privacy seriously. We do not sell your personal information. We collect information needed to operate our website, process orders, manage accounts, respond to inquiries, review Professional Account applications, and improve our customer experience.

Information We Collect

Information You Provide

When you create an account, place an order, request a quote, or apply for a Professional Account, you may provide:

Account registration: Name, email address, phone number, company name, and shipping or billing address.

Orders and checkout: Payment information (credit card, ACH, or other payment method), shipping address, and purchase details. Payment processing is handled by our third party payment processors. We do not store full credit card numbers on our servers.

Professional Account applications: Company legal name, entity type, physical address, accounts payable contact, authorized buyers, bank reference, trade references, estimated monthly spend, tax exempt status, tax exemption certificates, and any documents you upload in support of your application.

Quote requests: Your name, company, contact information, and details about the products or services you are requesting.

Communications: Any information you provide when you email us, call us, or use a contact form on the site.

Information Collected Automatically

When you visit our site, certain information is collected automatically through cookies and similar technologies:

Browsing data: Pages viewed, products browsed, time on site, referring URL, and general navigation patterns.

Device and connection information: Browser type, operating system, IP address, and general geographic location (city or region level, not precise location).

Cookies: Our site uses cookies to keep you logged in, remember your cart, and understand how visitors use the site. BigCommerce, our ecommerce platform, sets cookies necessary for the site to function. We may also use analytics tools (such as Google Analytics) to understand traffic patterns and improve the shopping experience.

Information from Third Parties

We may receive limited information about you from third parties involved in fulfilling our services. For example, shipping carriers may provide us with delivery confirmation details, and payment processors may provide transaction verification. We use this information only in connection with the services you have requested.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Manage your account and provide customer support
Review Professional Account applications and set up account terms
Respond to quote requests and inquiries
Improve our website, product offerings, and customer experience
Communicate with you about your orders, account, or inquiries
Detect and prevent fraud
Comply with legal obligations

We do not use your information for automated decision making or profiling in a way that produces legal or similarly significant effects.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

Service providers: We work with third party companies that help us operate the site and fulfill orders, including our ecommerce platform (BigCommerce), payment processors, shipping carriers, and analytics providers. These providers access your information only to perform services on our behalf and are required to protect it.

Shipping and delivery: When we ship an order, we share your name and delivery address with the shipping carrier. For local deliveries made by Salco vehicles, delivery information is shared with Salco personnel involved in fulfilling and delivering the order.

Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

Business transfers: If Salco is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you of any such change.

Cookies and Tracking

Our site uses cookies and similar technologies for the following purposes:

Essential cookies: Required for the site to function. These keep you logged in, maintain your shopping cart, and enable checkout. You cannot opt out of essential cookies and still use the site.

Analytics cookies: Help us understand how visitors use the site so we can improve it. These may be provided by third party analytics services such as Google Analytics. You can opt out of Google Analytics by installing the Google Analytics Opt Out Browser Add On.

Advertising and retargeting: As of the effective date of this policy, we do not intentionally use advertising or retargeting cookies. We do not run ads on our site and we do not allow third party advertisers to track you through our site. If this changes, we will update this policy.

Do Not Track: Our site does not currently respond to Do Not Track (DNT) browser signals. You can manage your tracking preferences through your browser’s cookie settings or by using the analytics opt out tools described above.

Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. Order history and transaction records are retained for accounting, tax, and legal compliance purposes. If you request that your account be deleted, we will remove your personal information except where retention is required by law.

Professional Account application records, including trade references and bank references, are retained for the duration of the account relationship and for a reasonable period after, consistent with our business and legal obligations.

We determine retention periods based on the type of information, the reason it was collected, account activity, legal and tax requirements, fraud prevention needs, dispute resolution, and our legitimate business recordkeeping obligations.

Data Security

We use commercially reasonable measures to protect your information, including encrypted connections (SSL/TLS) for data transmitted between your browser and our site. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

All Visitors

You can browse our catalog without creating an account. If you have an account, you may review or update certain account information by logging into your account or contacting us. You can disable cookies through your browser settings, though this may affect site functionality. You can opt out of analytics tracking using browser tools or opt out add ons.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act.

Categories of personal information collected: In the past 12 months, we may have collected the following categories of personal information:

Category	Examples	Purpose
Identifiers	Name, email, phone number, address, IP address	Account setup, orders, support, fraud prevention
Commercial information	Order history, products purchased, quote requests	Order fulfillment, customer service, business records
Internet activity	Pages viewed, products browsed, site interactions	Website improvement, analytics, security
Payment/transaction information	Payment method details, transaction verification	Checkout, fraud prevention, accounting
Business/professional information	Company name, authorized buyers, trade references, tax exemption status	Professional Account review and account management
Sensitive personal information	Financial account information, login credentials, tax certificates, bank references	Payment processing, account security, Professional Account review, legal compliance

Sources of personal information: We collect personal information directly from you, automatically through your use of our website, and from service providers involved in processing payments, fulfilling orders, shipping products, verifying transactions, or supporting customer service.

Categories of personal information disclosed for business purposes: In the past 12 months, we may have disclosed identifiers, commercial information, payment and transaction related information, internet or electronic network activity, and professional or business related information to service providers that help us operate our website, process payments, fulfill orders, provide shipping, manage analytics, prevent fraud, and provide customer support.

Sensitive personal information: As shown above, some information collected for payment processing, account access, tax documentation, and Professional Account review may be considered sensitive personal information under California law. We use sensitive personal information only for purposes reasonably necessary to provide our services, process payments, review Professional Account applications, prevent fraud, maintain account security, and comply with legal obligations.

Your California privacy rights

Right to know: You can request a description of the personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.

Right to delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions (such as completing a transaction or meeting legal requirements).

Right to correct: You can request that we correct inaccurate personal information.

Right to opt out of sale or sharing: We do not sell or share your personal information for cross context behavioral advertising. Because we do not engage in these practices, we do not provide a “Do Not Sell or Share My Personal Information” link at this time.

Right to limit use of sensitive personal information: California residents may have the right to limit certain uses of sensitive personal information. We use sensitive personal information only for purposes reasonably necessary to provide our services, so we do not provide a separate “Limit the Use of My Sensitive Personal Information” link at this time.

Right to non discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us using the information below. You may also designate an authorized agent to submit a request on your behalf. If you use an authorized agent, we may require proof that you authorized the agent to act for you. We will verify your identity before processing your request and respond within 45 days. If we need additional time, we will let you know.

Children’s Privacy

Our site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third Party Links

Our site may contain links to other websites, including supplier and manufacturer sites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.