Terms of Service

These terms apply to all orders placed through salcotoolsupply.com.

By placing an order, you agree to the terms below. If you have questions about anything on this page, call us at (714) 374-7500 or email sales@salcotoolsupply.com.

Shipping

We ship via UPS Ground and UPS 2nd Day Air. For local Orange County customers, we also deliver directly using our own vehicles.

Shipping rates are shown at checkout and are based on your order total.

Same day shipping: In-stock orders placed by 3:30 PM ship the same day from our Santa Ana location. Orders fulfilled by a vendor ship based on that vendor’s cutoff time and location.

Same day delivery: In-stock orders placed by 2:00 PM can be delivered the same day to shops within 15 miles of our Santa Ana location.

We do not ship internationally. All orders must ship to a US address.

Lost or damaged shipments: If your shipment is lost or damaged in transit, contact us. The carrier is responsible, and we will submit the claim on your behalf.

Returns

Items may be returned within 30 days of delivery. A 20% restocking fee applies, and the customer is responsible for return shipping costs.

Returned items must be in original, unopened, sealed condition. If we shipped the wrong product, that requirement is waived and Salco covers the return.

Items that cannot be returned: Special orders and items designated as non-returnable by the manufacturer.

We do not issue refunds. All approved returns are processed as store credit.

Exchanges: Items may be exchanged for products of equal or greater value.

Orders

Cancellations: Orders may be canceled if the product has not shipped and Salco has not incurred any expenses. If shipping costs have already been incurred, the customer is responsible for those costs.

Modifications: To modify an order after it has been placed, call us at (714) 374-7500. Order changes cannot be made online.

Out of stock items: If an item is out of stock after your order is placed, we will contact you to offer a comparable alternative or cancel the item.

Backorders: We accept backorders. If you’d like to wait for an item to come back in stock, we’ll hold your order and ship when it arrives.

Pricing and Payment

All prices on the website are subject to change without notice.

Pricing errors: In the event of a pricing error, Salco will evaluate the situation on a case by case basis and contact you before processing the order.

Accepted payment methods: Accepted payment methods: all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay and Link. Payment is collected at the time the order is placed.

Net 30 accounts: Professional account holders approved for Net 30 terms are invoiced when the order ships. Orders on PO are placed by email or phone with your PO number. A late fee of 1.5% interest accrues from the invoice date on any unpaid balance.

Damaged or Defective Products

If you receive a damaged or defective product, call us at (714) 374-7500 within 48 hours of delivery. Do not submit damage reports by email.

Resolution is handled on a case by case basis. Depending on the situation, Salco may replace the item, issue a refund, or apply a credit to your account. The customer is responsible for returning the damaged item.

Warranties and Liability

All products sold by Salco Tool Supply carry the manufacturer’s warranty only. Salco does not offer separate warranties on products.

Salco Tool Supply’s liability is limited to the products and services we provide. In most cases, product liability falls on the manufacturer. Salco maintains general liability insurance.